Refund policy

RETURN AND REFUND POLICY
We hope you love what you ordered! But just in case you're not 100% satisfied, we've made the process super easy for you.
We accept returns postmarked within 30 days of the original purchase date.
How Do I Return or Exchange an Order?
Your satisfaction is of utmost importance for us.To be eligible for a return, your items must be unused and in the original condition.
Please send us your return request by service@kylebooker.com to process a return/exchange. We will contact you within 48 hours. And we will email you the return address.
When returning or exchanging items, customers must use a trackable shipping service.
Any promotional gifts received must be included in the returned items, otherwise, the retail price of the promotional gift will be deducted from the refund.
Your refund credit will automatically be applied to the original method of payment, within 3 working days once your return is received and inspected.
Our Solutions:
1.hotiansnow's responsibility:
If our company is responsible for the issue, the goods received are damaged or not correct. we will allow a return to our warehouse for a refund or an exchange.
Once we receive the item, we will refund in full the original product price and its shipping or resend for free a replacement at our expense.
This solution is only when hotiansnow is responsible for shipping the wrong item/ size. The specific fee should be based on the express company you choose.
2.Customer's responsibility
Incorrect order(size of item)
If the customer has ordered an incorrect size or product, we can also allow a return.
In this case, the customer will be responsible for the shipping fee both ways (to and from our warehouse) for an exchange.
Refund
For returned items or items for exchange, we will need 3-6 business days upon receiving your item(s) to process the solution.
After this time, the refund time-frame is as below:
Paypal account refunds: Up to 48 hours
Credit card refunds: Between 7-14 business days
Please contact our for further help. We will do our very best to help you and reply to all messages within 24 hours.
We reserve the right to change or add other requirements at any time.
The above statement applies to any country in the world!
If you still have questions, please feel free to contact us:
service@kylebooker.com